• Facebook - Black Circle
  • Instagram - Black Circle
  • Mail-Icon-White-on-Black
  • raphael_iphone_flat-circle-white-on-black_512x512

Policies

ARRIVAL

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes for eyelash extension appointments or varnish free and clean nails for nail treatments. Extra time spent cleaning your lashes or removing previous nail treatments will mean less time for your booked appointment. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. 

CHANGING YOUR APPOINTMENT

Please try to give a minimum of 24 hours notice to reschedule or cancel a booked appointment. 

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. For your safety and that of myself and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again.

OUT OF HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional fee. Please contact me directly to schedule your out of hours appointment. 

REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. 

‚Äč